Employee Turnover

Employee TurnoverReducing employee turnover is one area that all successful businesses focus on. This is especially true if you own and manage a pharmacy operation. The goal is obviously to attract great employees, but how does a business owner retain them and decrease employee turnover? Losing an employee can hamper a pharmacy business – not only in regards to the costs of replacing and training the new employee – but in the knowledge, history and relationships that are lost when an individual chooses to leave and change jobs.

What Is the Actual Cost of Employee Turnover?

Numerous studies have been performed in the past to help identify what losing an employee actually costs a business. Getting to an accurate assessment of the costs is a complicated process, involving various factors that may not accurately depict the “true” economic impact that losing a valued employee can cost a pharmacy owner. Additionally, many of the factors that one needs to take into account to determine the cost are subjective and sometimes cannot be accurately measured. What makes it so hard are the numerous intangible (and often undocumented) costs associated with replacing a good employee. Yet a frequently quoted study released by the Center for American Progress determined that employee turnover costs can be estimated to be at a minimum 100% of the employee’s base salary. In the profession of pharmacy, depending on the individual’s salary and responsibilities, the study concluded that it can actually be as high as 300% in certain situations. The study also noted that for replacing “highly educated” employees such as a pharmacist, using the median of 200% is a pretty safe “bet”.

The study also took a good look at what costs a business owner needs to take into account and consider when faced with a high employee turnover rate. These include (but are not limited to):
1. The cost of advertising and attracting good possible workers to replace the individual (attracting candidates, interviewing them and hiring all take time).
2. The costs of on-boarding a new employee (not only the training time, but also the “hidden” management and human resources time that are required when someone new is hired).
3. The costs of off-boarding the employee leaving (again, the “hidden” management and human resources time required to take care of things like payroll, ongoing benefits such as Cobra insurance plans and record keeping).
4. Lost productivity (a new employee may take a year or more to reach the productivity of an existing worker).
5. The “Domino Effect” of losing other employees (this may be the hardest off all to determine, keeping in mind that whenever an employee leaves, others are often times affected. Most times the other employees who see a high turnover rate in a company tend to disengage and the result is a  business wide decrease in productivity).

Employee Retention Versus Employee Turnover

From the studies of what losing a valued employee actually costs a pharmacy owner, perhaps employee retention is a better way to solve the problem. Turnover is a “reactive” situation – the employee needs to be replaced as quickly as possible with the best candidate available. Retention is an “active” situation – it’s an ongoing and never ending process. Perhaps every business owner should focus on a “retention strategy” to ensure that all of the key people are satisfied and happy. After all, happy employees not only remain loyal to a business, but are more productive and have a positive impact on a pharmacy’s bottom line and profitability.

Tips for Employee Retention for Pharmacy Owners

Here are some tips and things that every business owner needs to consider to improve employee retention and decrease turnover:
– Determine first off exactly what your employee retention and turnover rates actually are. How can you fix a problem that may not even exist – “If it isn’t broke, don’t fix it”. This also means that a business owner should always conduct an exit interview when a worker leaves, to help determine exactly why the person left and evaluate and document the retention problems that the company is currently facing and the possible solutions.
– Offer a health benefits program, like a qualified small employer health reimbursement arrangement (QSEHRA), sometimes referred to as a Small Business HRA. Studies showed that, although wages are obviously an important factor, health benefits are becoming perhaps one of the most common reasons that employees leave a job to go to work at another company.
– Communicate with your employees. One of the biggest concerns that employees have is that they are treated as a “cost of doing business and not as an asset” by the owners and management. Many owners simply assume that everyone working at the pharmacy is happy. Initiate open communication by making the company’s vision and mission clear. Discuss the company’s goals and expectations so that each individual is clear. Also, consider regularly surveying all of your employees, but you must be willing to listen to open and constructive criticism and feedback.
– Empower your employees to make decisions on their own. This means that at times they may not make the right decision, but empowering employees allows them to feel management’s confidence in them and discourages the feeling of being micro-managed. This obviously assumes that you have a written job description for every employee that clearly lays out their duties, roles, responsibilities and tasks. Yet a great job description doesn’t limit the employee from being flexible, empowered and able to add to the business’s profitability.
– Recognize and reward their good work. Money as a bonus is always appreciated, but recognition of doing their job well actually means a lot more. Numerous studies have repeatedly shown that the number one reason that workers actively look for another job is that they feel unappreciated and undervalued. Just be sure that the praise is specific and that it is sincere. Additionally, keep in mind that you may have some employees that prefer to be recognized privately. Some people (such as technical or IT personnel) tend to dislike recognition in a public manner.

About HCC Pharmacy Staffing & Consulting

With over 29 years of pharmacy staffing and pharmacy consulting experience, HCC has helped hundreds of pharmacies with employees turnover and retention problems. As one of the nation’s premiere pharmacy recruitment and placement agencies, HCC can help you find you the best candidates available to fill your job openings. HCC has been a national leader since 1989 in regards to staffing, recruitment, permanent placement and direct hire. We also offer a six month pro-rated satisfaction guarantee!

Contact us on line or call us today at 800-642-1652 for a Free Consultation to find out how we can help you too.

 

 


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Pharmacy Technician Drug Thefts

pharmacy techician drug theftsThe majority of healthcare professionals in the pharmacy profession are trustworthy people who find fulfillment in providing such important services to patients and playing an important role working with the other members of the healthcare community. Everyone here at Healthcare Consultants Pharmacy Staffing strongly believes in the integrity, honesty and the high moral standards that both the pharmacists and the registered technicians we provide to our clients exhibit. All of us here at HCC feel great pride in representing  our industry with qualified and high quality individuals. Unfortunately, we have recently seen a dramatic rise in drug related thefts in pharmacies across the nation, including many criminal actions by pharmacy technicians. The news recently has been full of stories that may, perhaps, paint a very negative picture to the US public in regards to pharmacy techs.

Recent Pharmacy Technician Thefts in the News

As we’ve just discussed recently, the pharmacy profession is receiving an increased frequency of scrutiny and attention dominated by some very negative Rx news in the press.
Here are several recent high profile media stories that we can take a quick look at to sum up the problem.

Springfield, Missouri – A pharmacy technician was arrested for stealing morphine and fentanyl and replacing the empty syringes with normal saline solution. The former Mercy Medical Center pharmacy technician was later indicted on two counts of tampering with a consumer products.

Savannah, Georgia – A pharmacy technician was arrested for multiple felony and drug charges for stealing controlled substances from a Richmond Hill pharmacy chain. It is believed that over the course of May to June, the technician stole upwards of 700 prescription pills, all of which were opioid-based medications. Additional charges are expected as the investigation continues.

Phoenix, Arizona – A pharmacy technician was accused of stealing over $100,000 worth of medical supplies (specifically diabetes test strips) that he then resold online. He was indited on 30 counts of computer tampering and 3 counts of trafficking in stolen property, theft and fraudulent schemes.

Daytona Beach, Florida – For the second time in three weeks, a pharmacy technician was arrested after being caught on video surveillance stuffing her shirt with prescription bottles from the pharmacy’s safe. It was at first thought she stole more than a dozen prescription drug bottles, but after further investigation, it was found that hundreds of Oxycodone and amphetamine pills had also gone missing. She has been charged with grand theft, trafficking in Oxycodone and four counts of drug possession.

The problem of pharmacy technician drug thefts is not limited to smaller independent pharmacies, nor are they isolated incidents. Just a few months ago, a pharmacy technician working for a Walgreens in Springfield, Illinois admitted to stealing thousands of opioid pain pills over a nine-month period of working for the company. She is currently awaiting sentencing.

The unfortunate part is that while many of these thefts involve individuals stealing prescription drugs in order to make money, the majority also use them on the job. This obviously leads to endangering patients because impairment can increase the risk of medication errors. According to the website Power-Pak C.E., a continuing education website for pharmacists and pharmacy technicians, a medication error is “any preventable event that may cause or lead to inappropriate medication use or patient harm.” Pharmacy technicians roles are crucial to the pharmacy practice and it is imperative they follow the pharmacies policies, procedures and practices in order to prevent errors and minimize risks in regards to medication usage.

And it doesn’t stop at the pharmacy technician. The pharmacist is also held responsible for medication errors as it is their responsibility to check the accuracy of calculations completed by a pharmacy technician. Take this example from a Cleveland, Ohio hospital where a child was receiving her fourth and final round of cancer treatment. The pharmacy technician that prepared the treatment mixture did not follow the explicit instructions provided which lead to the child’s death after the medication was administered. Three years later, the pharmacist plead no contest to the charge of involuntary manslaughter for not properly supervising the technician. The pharmacy technician was charged by the prosecutor with negligent homicide but was given a “pass” by the grand jury.

How You Can Prevent Drug Theft in Your Pharmacy

Although we at HCC Pharmacy Staffing again firmly believe in the honesty and integrity that exists in the Pharmacy profession, the implications are serious. Legal issues of liability and bad publicity in your community are just a few examples of the repercussions that have been associated with pharmacy technician drug theft. The good news is that the old saying “an ounce of prevention is worth a pound of cure” definitely holds true in these situations. We at HCC Pharmacy Staffing have been helping independent retail community pharmacies, hospital and clinic pharmacies, as well as compounding and specialty pharmacies prepare for and prevent such situations for over 28 years. We offer the numerous services to make sure that the potential for such an occurrence is kept at reduced and kept at a minimum:

– Audits and Surveys
– Mock Inspections
– Regulatory Agency Review
– Policy and Procedure Review and Recommendations
Custom Policy and Procedure Manual Development
– Pharmacy Security Consulting

If you employ pharmacy technicians in your pharmacy and business, the time to review and update your policies and procedures manual is now! Do not let potential problems turn into serious threats to YOUR pharmacy. Be pro-active regarding the potential liability and bad publicity that such situations bring. We have been helping pharmacies be prepared since 1989. Let us help you ensure that your pharmacy has no issues by contacting us today for a complete evaluation. Reach us online or call today at 800-642-1652.


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Compliance to USP 797- Pharmacy Compounding Consulting

Compliance to USP 797:

Compliance to USP 797 regarding Pharmacy Compounding is always an important issue for all compounding pharmacies to address as quickly as possible. HCC reported to all specialty compounding pharmacies last year that actions proposed by the Michigan legislature may have been just the beginning of things to come. Directly related to the 2012 meningitis outbreak that has been linked to the now defunct New England Compounding Center (NECC), many states now are considering legislation for additional compliance regulations for compounding pharmacies that even include increased criminal penalties for many violations.

To help our clients and anyone involved in a Pharmacy Compounding business, HCC would like to share the following Risk Level Assessment guide that recently was published in the United States Pharmacopoeia—National Formulary (USP-NF) entitled “USP Tests and Assays Chapter 797, Pharmaceutical Compounding, Sterile Preparations.” This deals with new requirements for the compounding, preparation, and labeling of sterile drug preparations and applies to health care institutions, pharmacies, physician practices, and other facilities that prepare or compound sterile preparations.

Pharmacy Compounding–USP <797> Risk Level Assessment
Risk Category Requirements, Guidance & Examples
Immediate-Use
  • For emergent use, or situations where low-risk compounding would add risk due to delays
  • No storage or batch compounding
  • Continuous compounding process lasting less than one hour
  • Aseptic technique utilized
  • Administer less than 1 hour after preparation begins, or discard
  • Simple transfer of sterile nonhazardous drugs or diagnostic radiopharmaceuticals
Low-Risk Level
  • Simple admixtures compounded using closed system transfer methods
  • Prepared in ISO Class 5 LAFW
  • Located in ISO Class 7 buffer area with ISO Class 8 ante area
  • Examples include reconstitution of single-dose vials of antibiotics or other small-volume parenterals, preparation of hydration solutions
Low-Risk Level with <12 Hour Beyond Use Date
  • Simple admixtures compounded using closed system transfer methods
  • Prepared in ISO Class 5 PEC
  • Compounding area is segregated from non-compounding areas
  • Administration must start no later than 12 hours after preparation
Medium-Risk Level
  • Admixtures compounded using multiple additives and/or small volumes
  • Batch preparations (e.g., syringes)
  • Complex manipulations (e.g., TPN)
  • Preparation for use over several days
  • Prepared in ISO Class 5
  • Located in ISO Class 7 buffer area with ISO Class 8 ante area
  • Examples include pooled admixtures, parenteral nutrition  solutions using automated compounders, batch-compounded preparations that do not contain bacteriostatic components
High-Risk Level
  • Non-sterile (bulk powders) ingredients
  • Open system transfers
  • Prepared in ISO Class 5
  • Located in ISO Class 7 buffer area with separate ISO Class 8 ante area
  • Examples include CSPs prepared from bulk, nonsterile components or final containers that are nonsterile and must be terminally sterilized

 

Various studies to date have shown that many compounding pharmacies have been slow to react to the guidelines of US797 regarding compliance. The most often cited reasons include:

– Leadership’s lack of knowledge &/or support
– Financial and budgetary restrictions
– Physical plant limitations
– Lack of available training & competency resources
– Time required to implement changes

If you are a compounding pharmacy, the time to get into compliance is now! Do not let small issues with regulatory compliance turn into serious threats to YOUR pharmacy. Be pro-active regarding the requirements to the USP 797 guidelines. Healthcare Consultants has been helping pharmacies since 1989. Let us help you ensure that your compounding pharmacy has no issues by contacting us today for a complete Compliance Review. Reach us online or call today at 800-642-1652.


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Specialty Pharmacy Consulting – Get Help Before Making Mistakes

Specialty Pharmacy Consulting:

The recent news regarding Valeant Pharmaceuticals International has once again brought the topic of Specialty Pharmacy into the national media spotlight. It is yet another incident where utilizing the services of an expert Pharmacy Consulting firm would have paid off. Of course, this is assuming that the large drug maker did not intentionally break the law when it attempted what is being termed a “backdoor approach” in obtaining ownership of Philidor Rx Services. The outcome, however it is decided, brought a tremendous amount of media attention to the company which was denied a California permit to operate. The additional consequence of their actions led to a drastic plunge in the company’s stock prices (a staggering 40% drop).

The company is known historically for obtaining drugs and manufacturers and then raising prices significantly while cutting research and development budgets to the bare minimum. Examples in the past include Medicis (known for it’s skin care products) and Bausch & Lomb (known as the major player in eye care). The tie-in to specialty pharmacies is that the company then encourages MDs and patients to utilize their own line of mail-order and specialty pharmacies to meet the insurance “hassle” associated with the drugs. Specialty pharmacies are seen as a solution for expensive drugs, usually giving patients reduced costs and convenience, while maximizing the insurance reimbursements from those companies that cover the drug.

In the meantime, other drug manufacturers are responding and taking action to minimize concerns regarding their relationships with specialty pharmacies. They do not want the attention to center on the real problem: inflating prices for drugs to increase profits.  Allergan stated that just 3% of its transactions are with specialty pharmacies, Endo claims less than 10% & Horizon Pharma has admitted to using both community and specialty pharmacies but said it holds no ownership stake in any pharmacy.

Whether Philidor actually lied in it’s license application to the California Board of Pharmacy resulting in it’s license being denied, the issue highlights what HCC has been telling our customers for over 25 years now: an ounce of prevention is worth a pound of cure!  Healthcare Consultants is a leading national Pharmacy Consulting company offering expertise in all areas of pharmacy consulting. Known nationally for being a leading pharmacy staffing company, Healthcare Consultants has been in the business of Pharmacy Consulting for over two decades. HCC is in the business of helping pharmacists establish, run, improve and make their businesses profitable. Owned and operated by pharmacists, Healthcare Consultants can provide proven expertise and experience in all facets of pharmacy operations, including retail, hospital and specialty pharmacy venues.

No matter what your pharmacy consulting needs may be, you can be assured that the experienced HCC staff has helped others with the same issues before. Let HCC and their expert team of pharmacy consultants help you solve your problems too! In today’s environment of a constantly changing landscape in the pharmacy business, let an experienced, proven Pharmacy Consulting company provide you with the assistance you may need. We have a professional full-time staff of pharmacy consultants with a proven track record in every area of pharmacy operations.

If you have questions regarding virtually any area of your pharmacy business or practice, we urge you to contact us today to see how our Pharmacy Consulting services can help. With a full-time staff of in-house Pharmacy Consultant specialists, HCC can answer any questions that you may have in all areas of your business. Call us today at 800-642-1652 for a free consultation.


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Pharmacist Salary and Wage Review

Pharmacist Salary and Wage Review:

Here at HCC we see both sides of the common wage and salary issues facing the Pharmacy profession today. As in any other profession and vocation, an individual wants to be paid as much as possible for what they do, yet employers need to control salaries in an attempt to maximize return on investment and profits. We sometimes find that attempting to put an hourly wage number on “what a Pharmacist’s hourly worth is” is as complicated at the chemistry classes we all had to take and study so hard to pass. In studying the latest wage releases from the Bureau of Labor Statistics for 2014, we once again find that variables such as geography, population density, type of Pharmacy job, years of experience, etc. make the task of salary comparison an almost impossible job to complete.

There are some interesting statistics that do stand out (although as stated above, the relevancy of such statistics is questionable).

The employment and need for Pharmacists is still on the rise. Last year saw an increase of a little under 1% in the number of jobs available and Pharmacists employed nationwide. The Bureau rated Pharmacy as one of the top jobs to work in and projected that this rise in employment and need will continue to rise for the next several years.

The mean hourly wage for a Pharmacist across the nation rose marginally to around $57 per hour. This was an increase of a mere 0.2% and it must be noted that the hourly wage ranged anywhere from $43/hour to $72/hour depending as noted above on too many variables to draw conclusions about. One other statistic that proved interesting enough to note was that women now comprise over 60% of all practicing pharmacists in the United States. Interestingly, it was also noted that while accounting for over half of the Pharmacist workforce, women still face the challenge that male pharmacists “hold a disproportionate number of senior leadership levels” in our profession.

We think that everyone would agree on the importance of salary in determining where an individual chooses to work and what competency level an employer can expect. Yet studies prove that salary is not always the number one determining factor in the decision of where a Pharmacist chooses to work. If you are a Pharmacist choosing where to find employment and what you should be paid, HCC can help. If you are an employer looking for the right candidate and trying to determine what salary to offer, once again HCC can help.

Healthcare Consultants Pharmacy Staffing has been known as a full service pharmacy staffing company since 1989. With all the services that we provide to both pharmacies and pharmacists, it it sometimes easy to overlook the fact the we are one of the nation’s most successful and respected staffing and placement firms in the pharmacy employment area. Pharmacy staffing and job placement are our primary business now for over 25 years. Healthcare Consultants Pharmacy Staffing deals with all aspects of matching pharmacists to jobs in every type of situation. This includes filling short term pharmacy positions and temporary jobs, as well as permanent and long term placements. We also can help with temp-to-permanent situations.

Whatever setting a pharmacist is looking to work in and whatever special needs a pharmacy may be searching for, HCC can help! Our pharmacy positions and staffing availability cover all aspects of job types: retail, hospital, clinical and specialty pharmacies. We offer solutions for almost every type of pharmacy job you may be looking for, or every type of pharmacist you may require:

– Compounding pharmacy and pharmacist
– Nursing Home & Long Term Care pharmacy and pharmacist
– Institutional (prisons and jails) pharmacy and pharmacist
– Hospice pharmacy and pharmacist
– Mail-order pharmacy and pharmacist
– Home health pharmacy and pharmacist
– Respiratory pharmacy and pharmacist
– IV pharmacy and pharmacist
– Nuclear pharmacy and pharmacist
– Home infusion pharmacy and pharmacist

If you are a pharmacist looking for a new position (or simply looking for part time opportunities to earn more cash), we urge you to talk with us. With placement positions immediately available, contact us today online or call us at 800-642-1652 to get started.

If you are a pharmacy looking looking for temporary or permanent staffing help, HCC Pharmacy Staffing can assist you too. We have a professional staff who can find you the right pharmacist to match your needs, whether it be in a retail, hospital or a specialty pharmacy area.

Keep in mind that while specializing in pharmacy jobs, staffing and placement for over 25 years, HCC can help you with all your pharmacy needs. Some of our additional services include:

– Equipment needs assessment
– Medicaid/3rd party review
– Moving a pharmacy to a new location
– Out of state licensing
– Exit strategies
– Audit, surveys & mock inspections
– Expanding, redesigning and overhauling your pharmacy
– Compliance review for compounding pharmacies (USP 795 & 797)
– Policy & procedure review and recommendations

Contact us today online or call us at 800-642-1652 for a FREE consultation!


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Pharmacy Consulting Services – HCC Is A Full Service Pharmacy Consulting Firm

HCC Is A Full Service Pharmacy Consulting Firm:

Healthcare Consultants is a leading national Pharmacy Consulting company offering expertise in all areas of pharmacy consulting. Known for being one of the nation’s leading pharmacy staffing companies for over two decades, Healthcare Consultants has been in the business of Pharmacy Consulting for over 25 years now. HCC is in the business of helping pharmacists establish, run, improve and make their businesses profitable. HCC is known nationally as one of the industry leaders in providing a full range of professional pharmacy consultation services to its vast array of clients. Owned and operated by pharmacists, Healthcare Consultants can provide proven expertise and experience in all facets of pharmacy operations, including retail, hospital and specialty pharmacy venues.

No matter what your pharmacy consulting needs may be, you can be assured that the experienced HCC staff has helped others with the same issues before. Let HCC and their expert team of pharmacy consultants help you solve your problems too! In today’s environment of a constantly changing landscape in the pharmacy business, let an experienced, proven Pharmacy Consulting company provide you with the assistance you may need. We have a professional full-time staff of pharmacy consultants with a proven track record in every area of pharmacy operations.

Just a few of the pharmacy consulting services that HCC offers include:

– Pharmacy Performance and Efficiency Enhancements
– Pharmacy Business Management Consulting
– Pharmacy Business Planning
– Pharmacy Start-up Consulting and Implementation
– Interim Pharmacy Management
– Policy and Procedure Development and Review
– Compliance Review
– Pharmacy Exit Strategies

If you have questions regarding virtually any area of your pharmacy business or practice, we urge you to contact us today to see how our Pharmacy Consulting services can help. With a full-time staff of in-house Pharmacy Consultant specialists, HCC can answer any questions that you may have in all areas of your business. Call us today at 800-642-1652 for a free consultation.


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Pharmacies Closing & Shutting Down Are On The Rise!

Pharmacies Closing & Shutting Down Are On The Rise!

As we discuss and celebrate the tremendous trend in Pharmacy expansions recently, it is easy to overlook the concurrent independent pharmacy closings  that are also on the rise. In past blogs we have talked about the benefits that a proven Pharmacy Consulting firm such as Healthcare Consultants can provide to a pharmacy owner regarding exit strategies, yet many businessmen still find themselves forced to shut their pharmacy doors because of a lack of knowledge and/or sufficient planning. There were actually over a dozen instances of pharmacies closing their doors and filling their last prescriptions in just the last 30 days alone. Here are just a few examples:

– In Mount Airey Pennsylvania (part of Northern Philadelphia), Cooperman’s Pharmacy closed their doors after 93 years of servicing patients in their neighborhood.
– The Oak Hill Pharmacy located in Evansville, Indiana shut down last week after being what the customers called “a neighboorhood institution” for over 5 decades.
– The historic Shindler’s Pharmacy in Bandon, Oregon filled it’s last prescription on October 7th. Many local residents claim that it was the oldest Pharmacy within a 50 mile radius of Bandon.
– Main Pharmacy located in Masontown, Maine will shut it’s doors at the end of this year according to owner Lydia Main. This closing of a Pharmacy is of particular interest because it was completely avoidable and could have been averted had Ms. Main seeked out and received proper pharmacy consulting!

Declining reimbursements from insurance companies, reliance on cash purchases, mail-order pharmacies being “pushed ” by insurance companies, and big chain pharmacies moving into local neighborhoods are just a few of the reasons that the last independent community pharmacies may be forced to shut down.

Although we can all remember the corner drug store that we grew up with no longer being in business, independent community pharmacies still hold about a 30% share of the overall drugstore market as shown by industry statistics. Staying in business largely depends on having (and keeping) a devoted customer base, plus offering unique services and products.

But if you are considering closing or shutting down your pharmacy, Healthcare Consultants Pharmacy Staffing can help you do it right. There are many things to consider and items that must be addressed and taken care of. A few of these include:

– Handling the custody of the existing prescription files
– Controlled drug inventory records
– The names and addresses of who will be acquiring the legend drugs
– Documentation and destruction of all pharmacy labels and prescription pads
– Confirmation of return of DEA registration and all blank DEA 222 ordering forms

And these are just few. Plus all closing requirements are required to be performed in writing within a specified time period.

If you are considering shutting down or closing your pharmacy in the future, contact HCC today. Healthcare Consultants has helped many pharmacy owners through this tough transition. We can help make sure that you are prepared for what needs to be done and that all requirements are met and agencies satisfied. This is another example where we stress that “an ounce of prevention is worth a pound a cure”.

Keep in mind that Healthcare Consultants has been helping pharmacies since 1989. Just a few of the services that we offer include:

– Pharmacist staffing (temporary, vacation & fill-in coverage)
– Equipment needs assessment
– Audit preparation
– Compliance reviews
– Policy & Procedure review and recommendations

Contact us on line or call us today for a Free Consultation at 800-642-1652  to discuss how we can help you


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Pharmacy Consulting Company – HCC is The Nation’s Leader!

Healthcare Consultants is a nationally respected Pharmacy Consulting firm.

Our experienced in-house consultants and network of pharmacy specialists are available to provide expert guidance in all aspects of the Pharmacy industry. A pharmacy consulting company in business for over 26 years now, HCC has a proven track record in assisting Pharmacy owners and managers with all of the complicated details, paperwork and regulatory requirements that every Pharmacy needs to deal with and stay on top off. In today’s environment it has become clear that one individual pharmacist can no longer be an “expert” on all the areas of practice and expertise that can affect a pharmacy’s efficiency, profitability and stability.

One example of a valuable service that HCC provides many pharmacies is assisting in the preparation of upcoming inspections and audits. It is no longer a matter of “if” but “when”, so we urge all pharmacy owners, directors and managers to be prepared! Whether you require help in accessing your current situation or need to develop a corrective action plan after an audit or inspection, call HCC and let our experts help you.
Here are just a few of the services our expert Pharmacy consultants routinely provide to our clients:
– New Pharmacy startup or guidance in Pharmacy expansion
– New service line additions and integration including specialty, compounding, sterile IV and long-term care services
– Adherence reviews to USP Chapters 795, 797, 71, 1163 and the new chapter 800 requirements for sterile and non-sterile compounding
– Regulatory compliance reviews, audits, gap analysis and corrective action planning
– Payer audit preparations and recoupment exposure assessments
– Strategic Pharmacy business planning
– Pharmacy buy/sell planning and support
– VIPPS and URAC accreditation

– Policy and Procedure reviews and creation

At HCC we realize that there are many choices regarding providers of Pharmacy staffing and consulting services, so we make YOUR business our top priority! As always HCC is here to help you. Healthcare Consulting is a full service Pharmacy Consulting firm that has been in business for over 26 years. HCC has been helping pharmacies plan, prepare and deal with critical business issues since 1989. HCC is owned and operated by pharmacists who are experts in the development and implementation of policies and procedures in all areas of Pharmacy practice. It is also a good opportunity for you to ensure that your pharmacy is in compliance with all state licensing requirements and to have all of your pharmacies’ policies and procedures reviewed by experts! Contact us on line or call us today for a Free Consultation at 800-642-1652 to discuss how we can help you.

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Pharmacy Consulting – Dispensing of Narcotics and Controlled Substances in Florida

Dispensing of Narcotics and Controlled Substances in Florida:

As a Pharmacist in Florida myself, the current climate surrounding the dispensing narcotics and controlled substances such as pain killers in Florida is presenting quite a dilemma to everyone. Pharmacists, doctors and patients are experiencing pressure in an environment of paranoia that truly has reached crises proportions for all involved. The dilemma is of such a magnitude that tomorrow (Monday September 20th) will be a meeting of the Florida Board of Pharmacy’s Controlled Substances Standards Committee. This meeting will initiate a series of panel discussions to be held in Tallahassee in an attempt to come up with a plan on solving the issues regarding dispensing of pain medications in Florida.

The dilemma stems from the Florida statutes passed in 2011 which imposed strict regulations on physician prescribing and pharmacy dispensing of what are considered highly addictive pain medications to patients. In 2011, Florida was known for being the “pill mill capital” of the United States, with pain clinics statewide, especially in the South Florida area. The problem received a high level of national media attention and the state was claimed to draw addicts and drug trafficking operations from across the entire country. Concurrently in 2011, the DEA started to concentrate on Florida pharmacies and distributors that the agency stated were major “contributors” in the chain of pain killer distribution to “unscrupulous” doctors and drug traffickers throughout the state.

This all has led to the current state of dispensing narcotics and pain killers in Florida. Daily we hear stories of legitimate patients in dire need of medication for severe pain being denied their prescriptions. Just last week were three separate documented incidents in the news of patients pleading with pharmacists after going to over a dozen drugstores and being denied medication. One particular incident actually centered around a 4 year old patient who required pain medication after undergoing kidney surgery for renal cancer. In each case the patients or their family members turned to Social Media with the same message: “We are tired of being treated like dug addicts!”. Even worse is the increasing numbers of patients who have committed suicide due to being unable to get their prescriptions filled according to physicians who testified at the Florida Board of Pharmacy committee’s last meeting. At that meeting last month, Susan Langston, the Drug Enforcement Administration’s divergent program manager for the Miami Field Division, called the 4 year old patient’s story “deeply troubling” and stated that the DEA’s Miami staff “is horrified to hear the heartbreaking stories of cancer patients, hospice patients, surgery patients and legitimate pain patients being forced to endure needless suffering,” Langston said. “This has to stop, and it has to stop now.”

Who’s responsible for the problem, and how to fix it, is complicated. Many view it as a problem of “Pharmacist Paranoia” created by the DEA and Florida Board of Pharmacy. Yet who can deny that the DEA has shut down 13 pharmacies in the state since 2011 or forget the $80 million fine that Walgreens paid three years ago for violations regarding distribution and dispensing of highly addictive narcotics.

In talking solution, the committee meetings are a first step in the right direction. So is the fact that The Board of Pharmacy’s committee agreed last month to open up the 2002 “Standards of Practice for Dispensing of Controlled Substances for the Treatment of Pain” for possible revision. Also being considered is requiring doctors to consult the state’s prescription-drug monitoring program, the database that contains all of the prescriptions for controlled substances. About 10 percent of physicians use the program, according to the latest data provided by the Department of Health. Nearly half of the state’s pharmacists have consulted the database, the records show.

As always HCC is here to help you. Healthcare Consulting is a full service Pharmacy Consulting firm that has been in business for over 26 years. HCC has been helping pharmacies plan, prepare and deal with critical business issues since 1989. HCC is owned and operated by pharmacists who are experts in the development and implementation of policies and procedures in all areas of Pharmacy practice. It is also a good opportunity for you to ensure that your pharmacy is in compliance with all state licensing requirements and to have all of your pharmacies’ policies and procedures reviewed by experts! Contact us on line or call us today for a Free Consultation at 800-642-1652 to discuss how we can help you.


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Medistat RX Voluntary Recall – Compounding Pharmacy Consulting

Medistat RX Voluntary Recall:

Compounding pharmacies are once again under scrutiny on a national level as Medistat RX voluntarily recalled all sterile drug products that it had produced last week. The sterile compounding pharmacy located in Foley, Alabama, recalled all manufactured and compounded medications which it distributed between November 1st, 2014 and September 3rd, 2015. It was a voluntary recall announced by the FDA pertaining to all unexpired compounded drugs produced by the pharmacy because of possible contamination.

It must be noted that although the recall is classified as “voluntary”, the FDA had previously performed a routine inspection last September 2014 and found “deficiencies in good manufacturing practices”. That inspection resulted in a notification to Medistat RX that the deficiencies were found in their manufacturing practices and that the FDA would be re-inspecting them (via FDA Form 483). The pharmacy chose to voluntarily cease all sterile compounding operations on September 1st, 2015. Additionally, the FDA announced that it has received several reports regarding harmful “events” that have been linked to medications compounded by Medistat RX. The FDA also stated that it would protect public health in the case by working jointly with the Alabama Board of Pharmacy in any subsequent actions it takes.

Concerns about the safety of compounding pharmacies were raised after a 2012 outbreak of fungal meningitis tied to a compounding pharmacy in Massachusetts. In that case which drew a substantial amount of national media attention, 48 patients actually died and up to 14,000 people may have received the contaminated injections.

If you are a compounding pharmacy, the time to get into compliance is now! Do not let small issues with regulatory compliance turn into serious threats to YOUR pharmacy. Be pro-active regarding the requirements to the USP 797 guidelines. Healthcare Consultants has been helping pharmacies since 1989. Let us help you ensure that your compounding pharmacy has no issues by contacting us today for a complete Compliance Review. Reach us online or call today at 800-642-1652.


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