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Pharmacy Policy and Procedure Review and Creation

Pharmacy Policy and Procedure Review and Creation

Pharmacy Policy and Procedure Review and Creation:

Every pharmacy is required to have a Pharmacy Policy and Procedure manual. Every state and most Pharmacy Benefit Managers (PBMs) have specific policy requirements that the pharmacy is expected to incorporate into their manuals. More importantly, the pharmacy is expected to adhere to their own policies and procedures. In almost every case of a pharmacy receiving disciplinary or punitive actions from a State Board of Pharmacy, Federal Agency or a third party (such as a PBM), the results were dramatically worsened by two factors:

1. Lack of Policies and Procedures in place
2. Lack of documented adherence to existing Policies and Procedures

In what is now being called “The Age of Documentation” in the pharmacy business, merely possessing a generic Policy and Procedure manual is not enough. This manual must contain the required policies and reflect the actual procedures of the pharmacy. Plus, it now lies on the Pharmacy to prove that the established Policies and Procedures are being followed and adhered to by their employees! In addition to what most would consider the “normal” policies and procedures that are expected, many examples have been in the news for additional ones that most don’t even consider. Just a few examples include:

– Patient Consultations
– Pharmacy Security
– Pharmacy Emergencies
– Drug Recalls
– Dispensing Errors and Medication Errors
– HIPAA Compliance and Patient Records
– Drug Supply Chain Integrity Act Compliance (DSCSA)

The list is virtually endless. But where do you start?

You start with HCC! Our regulatory and operations consultants can assist your staff in developing or customizing a Policy and Procedure manual that is sufficient and specific. We will also create a process that will allow your pharmacy manager to update and modify the policies as needed. HCC’s experts have years of experience in Policy and Procedure development and operational evaluation and can provide your pharmacy team with valuable insights and recommendations. Let HCC help you.

Healthcare Consultants is a leading national Pharmacy Consulting company offering expertise in all areas of pharmacy consulting. Known for being one of the nation’s leading pharmacy staffing companies for over two decades, Healthcare Consultants has been in the business of Pharmacy Consulting for over 25 years now. HCC is in the business of helping pharmacists establish, run, improve and make their businesses profitable. HCC is known nationally as one of the industry leaders in providing a full range of professional pharmacy consultation services to its vast array of clients. Owned and operated by pharmacists, Healthcare Consultants can provide proven expertise and experience in all facets of pharmacy operations, including retail, hospital and specialty pharmacy venues.

Use the experts at HCC to keep you on track and up to date regarding your Policies and Procedures. Contact HCC today online or at 800-642-1652 for a FREE, no obligation consultation to see how we can help.

Bob Miller

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